DELIVERY & SHIPPING:
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. India and international orders are shipped by ARAMEX and FedEX for a speedy delivery. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please contact us and we will track your shipment for you or email you a tracking number that can be used at www.aramex.com and www.fedex.com.
Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.
We aim to get most orders dispatched within 3-4 weeks or sooner, subject to the product specifications, credit card clearance, stock, your location, time & date of order, address verification, shipping time & availability of items. We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock.
We ship to all countries via ARAMEX and FedEX courier services. Based on the item delivery destination, some items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to SVILA INDIA and you will be charged for the unpaid duties, taxes & additional shipping costs.