At SVILA , maintaining your trust is important to us. Privacy is fundamental to the services we offer our customers and with strict policies we protect it. This Statement discloses the information practices for SVILA’s and our affiliates’ Web sites, including what type of information is gathered and tracked, and how the information is used and/or shared.
This Privacy Statement applies to SvilaIndia.com websites, affiliates, micro sites, digital marketing initiatives, services, social media sites that collect data, as well as their offline product support services and any affiliates’ Web sites that link to the Statement. From time to time, we may supplement this Statement with additional information without prior notice relating to a particular interaction we have with you.
COOKIES & SIMILAR TECHNOLOGIES
SSL & DATA STORAGE
SVILA website (www.SvilaIndia.com) uses industry standard SSL (Secure Socket Layer) to enhance security of transactions. This ensures all data is encrypted during transmission between your computer/smartphone and electronic devices, our website, the bank, and credit card payment gateway.
To enhance security, we do not store, record, share, rent, lease to any third party ‘All customer related credit/debit cards’ details and any other personally identifiable information’.
INFORMATION WE COLLECT
SVILA collects many types of information to operate effectively and to provide you with the best products, services, and experiences. We collect information when you register, sign in and use our site(s) and services. We also may get information from other companies. We collect this information in a variety of ways, including from web forms, technologies like cookies, web logging, and software on your computer or other devices.
HOW WE USE YOUR PERSONAL INFORMATION
SVILA uses the information collected to operate, improve and personalize the products and services it offers. We may also use the information to communicate with you, for example, informing you about relevant company news, promotions, events, customer service, marketing, corresponding with you for customer satisfaction surveys, market research, or to support products or services you have obtained from us in connection with certain transactions, or in connection with a job application or products.
We do not disclose your personal information to third parties besides SVILA affiliates, partners, vendors without your consent. We may disclose information, including with SVILA affiliates and vendors; when required by law or to respond to legal process; to combat fraud or protect our interest; or to protect lives.
You can stop the delivery of future promotional e-mail from SVILA sites and services by following the specific instructions in the e-mail you receive. Depending on the respective service, you may also have the option of proactively making choices about the receipt of promotional e-mail, telephone calls, and postal mail for particular SVILA sites or services.
We collect your personal information for various purposes. We may combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you. In addition, we may also collect information relating to your use of our Web sites through the use of various technologies, including cookies.
If a request is made to SVILA , for example, information on a product or service, a call-back, or specific marketing materials, we will use the information you provided to fulfill your request. To help us do this, we may share information with others, for instance, SVILA ’s business partners, financial institutions, shipping companies, or postal or government authorities, involved in fulfillment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
PERSONALIZING YOUR EXPERIENCE ON OUR WEB SITES
We may use information we collect about you to provide you with a personalized experience on our Web sites, such as providing you with content in which you may be interested and making navigation on our sites easier.
We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may also provide “Live Chat” sessions on our Web sites to assist you while you’re navigating through our sites; we will use personal information you provide via these sessions in accordance with this Privacy Statement.
The information you provide to SVILA as well as the information we have collected about you indirectly, may be used by SVILA for marketing purposes. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive.
Regarding a job application or inquiry, whether advertised on a SVILA Web site or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout SVILA in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.
SVILA also provides social media services on its Web sites to enable online sharing and collaboration among members who have registered to use them. These include Twitter, Facebook, Instagram, forums, wikis, blogs and other social media platforms to name a few. When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. We advise you to read those supplemental statements to understand what the tools and applications may do.
Any information transmitted through email is the property of SVILA and is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. The statements and opinions expressed in an e-mail may not represent those of the company. Any review, re-transmission, dissemination and other use of, or taking of any action in reliance upon, the information by persons or entities other than the intended recipient is prohibited. If you received an email from us in error, please contact the sender immediately and delete the material from any computer.
We may also use or share your information to protect the rights or property of SVILA , our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web sites.
INFORMATION FOR BUSINESS PARTNERS & SUPPLIERS
If you are a business partner, supplier, vendor, agency or a third-party we may use information provided on our site(s) to administer and develop our business relationship with you, the business partner you represent generally. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or SVILA customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research or with select shipping companies, financial institutions, and postal authorities involved in fulfillment.
SHARING OF PERSONAL INFORMATION & INTERNATIONAL TRANSFERS
SVILA has business processes, management structures, and technical systems that cross borders. As such, we may share information about you within SVILA and transfer it to countries around the world where we do business accordance with the uses identified above and with this Privacy Statement. Our Privacy Statement and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, SVILA will still handle your information in the manner described here.
In some cases, SVILA uses suppliers located in various countries to collect, use, analyze, and otherwise process information on its behalf. It is SVILA ’s practice to require such suppliers to handle information in a manner consistent with SVILA ’s policies.
From time to time, we may disclose information that identifies you at an individual level and which we collected on our Web sites to other non-SVILA entities that are not acting as our suppliers, such as our business partners. We do not sell or lease such information however.
Circumstances may arise where, whether for strategic or other business reasons, SVILA decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is SVILA ’s practice to seek appropriate protection for information in these types of transactions.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of SVILA , our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
INFORMATION SECURITY AND ACCURACY
We intend to protect your personal information and to maintain its accuracy. SVILA implements reasonable physical, administrative, and technical safeguards to help protect your personal information from unauthorized access, use and disclosure.
We will retain your registration information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information, please contact us at the details below. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SVILA does not deliver third party online advertisements on its Web sites but it advertises its products and services on others’ Web sites and search engines. Please familiarize yourself with those Web site operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. SVILA does not provide any information relating to your usage of SVILA Web sites to Web site operators or network advertisers.
LINKS TO NON-SVILA WEB SITES AND THIRD PARTY APPLICATIONS
To allow you to interact with other Web sites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our Web sites.
We may also provide you with general links to non-SVILA Web sites. Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. SVILA is not responsible for the privacy practices or the content of those other Web sites.
NOTIFICATION OF CHANGES
We will post a notice for 30 days at the top of this page notifying users when this Privacy Statement is updated or modified in a material way.
PRIVACY QUESTIONS AND ACCESS
If you have a question about this Privacy Statement or SVILA handling of your information, you can send an email via the contact form.
Working days: 5 days a week (Monday through Friday) from 10 AM to 6 PM. We are closed on Saturday, Sunday and other public holidays.
We may ask you to verify your identity and to provide other details to help us to respond to your request before providing you with any information or correct any inaccuracies.
This website is owned, managed and operated by SVILA INDIA, India. All content, pictures, designs, logos, photos & other materials on our website, social media websites are copyrighted to SVILA INDIA. and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without our prior written consent.
Last modified: February 10, 2019